Frequently Asked Questions
Do you offer set-up and break down Services?
We are available to set-up table and chairs for an additional fee. Please contact our office two weeks prior to your event to set-up this service.
When do I need to have my final numbers by?
14 days prior to your event. Any reductions or cancellations made within 14 days will not be issued a refund. Any increases in your numbers must be made prior to your pick-up or delivery, and are subject to item availability. You may make changes by phone, email, or in person. This policy helps us to ensure that your order is packed as accurately as possible. See our Cancellation Policy for more detailed information.
Do I need to wash my items before I return them?
We wash all dishes, glassware and linen upon return. We do ask that you scrape or rinse the plates free of any food and empty the glasses. Dinnerware should be returned “dishwasher ready”. We ask that you do not wash any linens.
What is the damage waiver?
You (the customer) are responsible for returning rental items in the same condition in which they were received, except for ordinary wear and tear. You are liable for the replacement cost of damaged or lost items. A Damage Waiver is available to protect you from damage due to accidental breakage. Damage waiver does not cover loss or negligence. The Damage Waiver is an additional fee of 8 percent of your total rental order.
What the damage waiver IS
- Waives you of liability for rented items that are returned damaged due to an accident. You must return all broken or damaged items and other such evidence that we may reasonably require.
- Must be accepted prior to your taking possession of the rented items.
What the damage waiver is NOT
- Coverage for damage due to neglect, abuse or misuse. If deemed necessary by the rental company, you agree to furnish a police report upon their request.
- Coverage for loss.
- Specific circumstances NOT covered by the damage waiver:
- Any type of loss of rented items or accessory equipment.
- Overloading or exceeding the rated capacity of equipment.
- Operation/use of equipment in a manner different from its intended purpose, or damage resulting from neglect and/or abuse
I did not use all my items, will I get a refund?
Rental items are charged for time out, not for use. Every item that leaves our building is treated the same way upon return, used or not. This ensures that every item you receive is clean and food service items are sanitized and food safe.
How long may I use the inventory rented?
The standard agreement for a weekday rental is a one day. Weekend rental lasts from Friday through Monday. If it is necessary to use our inventory for multiple days, longer term rates are available.
Is a reservation required and when should it be made?
Yes, the reservation should be made as soon as possible as it guarantees your product availability.
Do you deliver?
Yes, we do offer delivery. When you request a delivery, you will be given either a morning (9am to 12pm) or an afternoon (1pm to 3pm) delivery window. Delivery rates will vary depending on delivery specifics. Please contact us for a quote.
Do you set-up rentals?
We are available to set-up table and chairs for an additional fee. Please contact our office 2 weeks prior to your event to set-up this service.
Is there a delivery fee?
Yes, depending on the area. Please call our office for information.
Can we pick up the inventory ourselves?
Yes, you’re able to pick up.
What types of payments are accepted and when is payment due?
A 50% deposit is required when booking your rentals and the balance is due one week before your event. We accept Visa, Discover, MasterCard, American Express, Cash, Zelle for business as well as company checks are accepted. No personal checks are accepted.
What is my responsibility during the rental process?
It is the client’s responsibility to check the rental confirmation & make sure all product rented is correct. IBA Event Rentals will not take any responsibility or liability for incorrect information.
It is the client’s responsibility to fold and stack equipment in the same way it was delivered. Client must ensure all delivered items are dry, clean and not damaged. Any missing, damaged, dirty or wet items will be invoiced and charged to the credit card on file without further notice. If missing items are found, we will issue a refund to the same credit card on file. Responsibility of the equipment remains with the client from the time of delivery until the time of return. Please make sure equipment is placed in a covered area with protection from the weather when not in use.